At Mara Bush Camp, we have taken all measures and are also following UNWTO Global Guidelines, to ensure that our guests are safe from the Corona Virus, whilst staying with us.
- All surface areas cleaned and sanitized in the kitchen, public area and guest tents with the mandatory disinfections.
- Food products will be thoroughly washed and cleansed before cooking.
- Hand sanitizer stations will be set-up throughout the public areas and in the guest tents.
- Our staff are trained on COVID-19 operational procedures.
- Mara Bush Camp is compliant with COVID testing requirements for all staff members.
- Camp staff will be wearing masks throughout.
- Camp staff and guests to complying to social distancing.
- We will offer a plating service to avoid congestion around the buffet table.
- Tables and chairs in the dining areas will be set far apart. Most of the time, our meals are served outdoors weather permitting thereby less of a congestion.
- All our beddings and linen is fully disinfected during washing
- We recommend for you, the guest, to carry along your own masks, however, masks will also be available on sale at the camp.
- Only 06 people will be allowed in a vehicle (excluding the driver guide), however, we do recommend hiring a private vehicle.
- Upon welcoming you, your temperature will be taken using a temperature gun as required.
- We will provide paper serviettes instead of cloth napkins to further avoid contacts (recycled serviettes to be environmentally conscious).
Mara Bush Camp and Private Wing guests don’t need to cut their safari short. We now provide a PCR Testing facility at the camp, through our in-house nurse! Results / Covid certificate will be available within 24 hours after getting tested, via e-mail.
Mara Bush Camp continues to monitor the global situation. These are challenging times and we are committed to making responsible decisions for the future of tourism. We strive to operate responsibly by ensuring our top priority is putting the health and safety of our guests and staff first.
We have updated our COVID-19 Policy to offer our travel trade partners and their client’s flexible terms, postponement and ease of travel.
The following exceptions to our standard Terms and Conditions Apply:
REVISED BOOKINGS TERMS & CONDITIONS FOR NEW BOOKINGS (Applicable during the Covid time)
We continue to monitor the ongoing Corona crisis that has engulfed the Tourism Industry for the last one year. In response to this, we have come up with flexible booking terms as we have a responsibility to ensure that the booking process is carried out in a dignified manner. It is our duty to inform you in advance of the current handling of the bookings.
We would firstly recommend that guests obtain a travel insurance that includes cancellation due to Covid 19 too amongst other eventualities.
Deposit required: 20% refundable deposit need to be received within 10 days of booking confirmation. Please note that this deposit is fully refundable net of bank transfer charges on the condition that the booking is cancelled strictly 31 days prior to arrival date. The balance payment is payable 31 days prior to travel or the booking will be released.
In the event of cancellation: If the booking is cancelled 31 days prior the arrival date, a full refund of any payment made net of bank charges will be issued. However, cancellations made within 31 days of arrival will incur 100% cancellation fees except if travel is prevented by Government or Pandemic related travel restrictions, either to Kenya, or from the guest’s home country. Then this will be subject to our FLEXIBLE COVID-19 POLICY as outlined here below:-
The above cancellation policy will not apply if:
One is unable to travel due to travel restrictions either to Kenya or guest’s home country
One tests positive for COVID-19 within 96 hours prior to arrival (proof of positive certificate will be required).
For the above two reasons, bookings can either be: –
POSTPONED at no extra cost (however, if travel is confirmed at later date a supplementary cost may apply depending on the season / year of travel)
Refunded in full, net of bank charges
In an effort to ensure a hassle free experience at our properties, we are pleased to confirm that we can now offer on-site COVID-19 testing. The tests are taken by our in-house nurse and results received within 24hrs. The cost per person per test is USD 160.00.
